Refund policy

We want you to be happy with your purchase. Please read through these terms carefully as our refund policy varies by product.

For ORACLE NOOTROPIC:

Money Back Guarantee-

We want you to love Oracle as much as we do. If for any reason you don't love it, please contact us at tribe@alphazensociety.com for a full refund minus shipping and handling fees. Hassle free.

This money back guarantee applies to first time purchasers only, on one bottle. This policy does not apply to other products in order.

Limit one (1) guarantee per household.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For all other SUPPLEMENTS:

Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. 

  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

Please send a photograph along with a brief explanation of the problem to our customer support team at tribe@alphazensociety.com. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

We will not grant a refund, credit your account, or replace a product in case of:

  • Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You, the customer, will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Unclaimed – Shipments that go unclaimed are returned to our facility, and you, the customer, will be liable for the cost of a reshipment (if and as applicable).

For HOODIES, HATS, SHOES, & STICKERS:

Due to the nature of our custom made designs, each item is made to order, we are not able to offer returns and exchanges. At this time, we will not be able to honor exchanges for items that don't fit your proper size so please order intentionally.

Shoe size charts are featured on the product pages. If you are unsure, please refer to the length measurements listed and refer to sizes in your current shoe collection. Sizes are standard M width.

Please inspect your item upon reception and please contact us if the item is defective, damaged or if you receive the wrong item. If one of these is the case, please contact us within 7 days of receiving the item. Send a picture and description of the issue to tribe@alphazensociety.com so we can resolve it.